General Terms and Conditions
Please consult our General Terms and Conditions for service provision and testing activities:
General Terms and Conditions - CRIBC-INISMa (PDF)
Customer Complaints
BCRC and INISMa take all customer complaints and claims seriously. Complaints must be submitted in writing (email, letter, fax, or other written format). Every complaint will be acknowledged upon receipt.
Complaint Handling Procedure
- The manager of the department concerned will contact the customer to discuss the issue, provide clarification, and identify the most appropriate and effective solution.
- The Quality Coordinator, acting independently from the department involved, will formally communicate the outcome of the complaint investigation and the conclusion of the process to the complainant.
The final communication will include the following statement:
"Unless we receive further feedback from you, we will consider this complaint to be closed."
Fabien BEGHIN
Quality Assurance Manager
Prevention Advisor
Email:
f.beghin@bcrc.be